Call Centre Agent

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
•  Provides relevant revenue related information on various services provided/ offered by the Municipality.
•  Performs Administration functions to maintain a high standard of customer service.
•  Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
•  Processes all applicable administrative requirements for termination of existing municipal customers.
•  Administrates all name change requests.
•  Attends to all valuation roll changes and property registration enquiries.
•  Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service. Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service. 
• Assists consumers to register / create profiles on the eServices.

Competencies:

• Attention to Detail.
• Ethics and Professionalism.
• Organizational Awareness.
• Problem Solving.
• Business Processes.
• Use of Technology.
• Communication.
• Client Orientation and Customer Focus.
• Resilience.
• Learning Orientation.

Qualifications

Essential Requirements:

• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements:

• Grade 12 (NQF Level 4) and an Administrative certificate.
• 3 years relevant experience