Butler

SUMMARY:
Key Performance Areas of this position include:
▪ Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct
forms of address
▪ Escorts guests to their accommodation
▪ Full orientation of guest’s room
▪ Offers to explain detailed services and facilities to guests
▪ Provides personalised services, demonstrating a sense of urgency, priority and dedication
▪ Request drink preferences from guests before game drive and advise the rangers on the guests requests
▪ Offer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests during
their stay with the lodge manager
▪ Displays a polite and gracious manner
▪ Anticipates and responds to guest requests and liaises with respective departments to expedite the
delivery of the requested products and service
▪ Follows up on all guest requests until these are fully satisfied
▪ Able to spontaneously engage in formal and natural conversation with guests on current affairs
▪ Serves guests in a calm, discreet and courteous manner
▪ Offers prompt service without appearing rushed, flustered or hurried
▪ Checks with guests to ensure satisfaction with food, beverage and other services that were offered
▪ Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)
▪ Notices and communicates opportunities to further improve quality standards
▪ Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without
compromising their privacy
▪ Contributes to the implementation of ongoing and continuous improvements
▪ Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to
guest during their stay
▪ Acknowledges and bids farewell to departing guests using the appropriate levels of discretion
▪ The butler will be dedicated to a group of guests for their entire stay from the time the guests wake up
and go to bed, all requests from guests will be attended to by their dedicated butler.

POSITION INFO:
Minimum criteria required: - Grade 12 - 2 Years of 5-star experience in a similar role with a food & beverage and/or housekeeping background Competencies required: - Ability to effectively communicate with others in English - Committed to providing exceptional levels of service to others - Teamwork, Cross departmental Collaboration - Ability to correctly communicate detailed information and instruction to others - Proficient in POS