Business Analyst

JOB PURPOSE

The Business Analyst is responsible for working with the Enterprise Solutions team, Business Support Services departments and the legal business units to understand business needs, analyse how work is currently performed and translate those needs into clear, complete and testable requirements for technology-enabled solutions.

The role provides the formal link between business stakeholders and delivery teams. It ensures that approved business requirements, rules, data needs, controls, integrations, user interactions and acceptance criteria are documented, validated, approved and maintained so that software, workflow, automation, reporting and enterprise-platform initiatives solve the right business problem and deliver practical value.

The Business Analyst works closely with the Process Engineer, who focuses on improving how work is performed. The Business Analyst converts the agreed process and business need into requirements that can be understood and implemented by Enterprise Solutions, Software Engineering, Data & AI, project teams and external technology partners.

ROLE REQUIREMENTS

Business Needs Analysis

• Engage stakeholders to understand business problems, desired outcomes and business value.
• Define scope, objectives, dependencies, constraints and priorities.
• Support business cases and solution assessments based on value, risk, effort and impact.

Requirements Elicitation & Documentation

• Facilitate workshops, interviews and discovery sessions to gather functional and non-functional requirements.
• Document business requirements, user journeys, business rules, data needs, integrations and acceptance criteria.
• Translate approved requirements into epics, features and user stories using Azure DevOps or approved platforms.

Process & Workflow Collaboration

• Work with Process Engineering to align current and future-state processes with solution requirements.
• Identify opportunities for workflow optimisation and automation while ensuring appropriate controls and approvals.

Solution Analysis & Design

• Translate business requirements into structured inputs for Enterprise Solutions, developers, architects, data specialists and vendors.
• Support solution reviews and fit-gap analysis to ensure proposed solutions address agreed business needs.
• Maintain traceability between business objectives, requirements, testing and delivered outcomes.

Requirements Validation & Testing

• Validate requirements with stakeholders and obtain appropriate business sign-off.
• Develop acceptance criteria and support UAT, defect management and solution validation.
• Ensure delivered solutions meet agreed business outcomes and requirements.

Data, Reporting & Integration

• Define data, reporting and integration requirements across relevant enterprise platforms.
• Work with data and technical teams to establish trusted data sources, reporting requirements and audit trails.

Risk, Security & Compliance

• Ensure requirements consider POPIA, client confidentiality, legal privilege, information security, financial controls and auditability.
• Engage Information Security, Compliance, Finance and relevant subject-matter experts where required.

Implementation, Adoption & Benefits

• Support implementation readiness, training, communication and handover.
• Participate in demonstrations, pilots and post-implementation reviews.
• Monitor adoption, benefits and lessons learned to support continuous improvement.

Qualifications

• Relevant Bachelor’s degree or diploma in Business Analysis, Information Systems, Computer Science, Commerce, Industrial Engineering or a related discipline
• IIBA ECBA, CCBA or CBAP, PMI-PBA, BCS Business Analysis, Agile Analysis or equivalent certification would be advantageous

Experience

Typically 5–8+ years’ experience in business analysis, requirements engineering, solution analysis or technology-enabled business transformation
Experience working across multiple departments, systems and stakeholder groups
Experience supporting software, enterprise platforms, integrations, workflow automation, reporting or data initiatives
Experience with Agile delivery, UAT, defect management, implementation, training and adoption
Experience within legal, financial, professional services or another regulated environment would be advantageous

Key Competencies


Strong analytical thinking, facilitation, communication, active listening, stakeholder collaboration, attention to detail, commercial judgement, integrity and accountability.