Business Analyst & Project Manager

• Facilitate workshops, discovery sessions and stakeholder discussions.
• Gather, analyse and document business, functional and system requirements.
• Prepare business requirements, functional specifications, process maps, user stories, acceptance criteria and supporting documentation.
• Analyse existing processes and identify inefficiencies, control gaps and opportunities for improvement.
• Evaluate potential solutions based on operational fit, feasibility, cost, risk, business value, return on investment and scalability.
• Manage multiple projects or workstreams from planning through implementation, handover and post-implementation review.
• Develop and maintain project plans, milestones, risks, issues, dependencies and status reporting.
• Coordinate business owners, internal teams, software development teams and external vendors.
• Manage project governance, stakeholder communication and change control.
• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Support implementation readiness, training, communication, cutover and operational handover.
• Use SQL at an investigative level to validate information, trace transactions and support root-cause analysis.
• Identify practical technology and non-technology solutions that improve processes, controls, productivity and customer outcomes.

• At least 5 years' relevant experience in business analysis, systems analysis and project delivery, with evidence of operating at a mid to senior level.
• Proven experience managing multiple concurrent projects or workstreams.
• Demonstrated ability to take initiatives from discovery and requirements through testing, implementation and handover.
• A Business Analysis qualification, diploma or recognised certification.
• Strong practical project management experience.
• Sound knowledge of project planning, stakeholder management, governance, risk and issue management, and change control.
• A practical understanding of relational databases, systems integrations and SQL.
• Excellent written and verbal communication skills.
• Ability to explain complex information clearly to both technical and non-technical stakeholders.
• Strong organisation, accountability, problem-solving and commercial judgement.

Advantageous

• A relevant tertiary qualification in Business, Information Systems, Computer Science, Industrial Engineering or a related field.
• A recognised project management qualification or certification.
• Experience within retail, supply chain, warehousing, manufacturing, finance, ERP, POS or store operations.
• Experience working with software development teams, third-party vendors and system integration projects.
• Knowledge of Agile, Waterfall and hybrid project delivery approaches.
• Experience developing business cases, benefits assessments and ROI evaluations.