Business Affiliate: Team Manager
Job Description
What will you do?
- Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
- Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems.
- Mentors team and gives constant real-time support in terms of query resolution.
Requirements
Minimum Qualification
- Grade 12 / Standard 10 / NQF 4
- Tertiary qualification / NQF 5
- RE5 Certificate (as per DOFA date)
- STI FAIS credits (as per DOFA date)
- A minimum of 1 to 5 years sales experience in a call centre
- Previous team management experience in a call centre
- Short-term insurance experience in a call centre
Knowledge and Skills
- Drive leads and service targets
- Coaching, quality and compliance
- Reporting and communication
- Management of employees
Interested in this role?
You'll apply on MiWay Insurance's own site before 29 November 2026. Put your most relevant experience at the top of your CV first.
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