Branch Supervisor

Job Advert Summary

Manage customer support and service operations while assuming overall responsibility for the success of the branch. Accountable for achieving revenue targets, managing branch budgets, controlling costs, and ensuring profitability. Lead and support branch employees to deliver exceptional customer service, maintain operational efficiency, and achieve business objectives. Monitor branch performance, identify growth opportunities, and implement initiatives to improve customer satisfaction, productivity, and financial results while ensuring compliance with company policies and procedures.

• Management of all the DAF retail branch activities (inventory, parts sales, workshop, roadside support and customer satisfaction)
• Grow, develop and maintain customer relationships.
• Report on non-compliances and implement remedial actions.
• Implementation of policies and procedures.
• Jointly develop and identify training needs analysis for branch staff  growth and future development
• Ensure profitability with monthly targets are achieved.
• Compile monthly branch reports and forecasts.
• Ensure compliance to strategic plans.
• Financial targets are achieved
• Implementation of effective control measures
• Compliance to CSI requirements set for divisions on, workshop and parts.
• Babcock Health, Safety, Environment and Quality targets are achieved and enforced.

• Grade 12 Certificate or equivalent qualification
• Commercial degree/Diploma;
• Minimum 5 years’ management experience; Transport, workshop, sales and marketing skills;
• Knowledge of the commercial transport markets.