Branch Manager - George

SUMMARY:
Branch Manager - George

Gorgeous retail store based in George, is on a recruitment drive for an experienced Manager to take on the challenge of running the branch in George (National Company) as well as to take full advantage of training and development initiatives to ensure the store offers customers the full shopping experience.

Duties and Responsibilities include but not limited to:

1. Customer experience

• Ensure consistently high standards of customer care.
• Be visible and accessible on the sales floor.
• Engage directly with customers and resolve service issues.
• Ensure the branch delivers the Outdoor Warehouse customer experience.
• Develop a customer-focused culture within the team.

• Take overall responsibility for the day-to-day running of the branch.
• Ensure store standards are maintained.
• Ensure merchandise is presented appropriately and consistently.
• Monitor operational activities and address issues promptly.
• Ensure company procedures and administrative requirements are followed.

• Drive branch performance and achievement of business objectives.
• Monitor sales and operational performance using numerical information.
• Identify opportunities to improve branch performance.
• Ensure effective execution of company initiatives, promotions and merchandising requirements.

• Lead and manage a team of approximately 8–12 employees.
• Set expectations and monitor individual/team performance.
• Manage attendance, discipline and day-to-day employee matters.
• Motivate and develop the store team.
• Build a high-performance, customer-focused culture.
• Identify training and development needs.

• Identify skills gaps within the store team.
• Facilitate and support staff training.
• Coach employees on customer service, product knowledge and store standards.
• Support employee development and succession.
• Use the company's training/development initiatives to improve branch performance.

• Maintain appropriate merchandise standards.
• Protect company stock and assets.
• Monitor and control shrinkage.
• Implement appropriate controls to minimise losses.
• Ensure stock-related procedures are followed.
• Maintain an accurate and well-presented sales environment.

• Manage controllable branch expenses.
• Monitor expenditure against expectations/budgets.
• Identify unnecessary expenditure and corrective actions.
• Maintain appropriate financial and administrative controls.
• Use numerical information effectively when managing the branch.

• Ensure required branch administration is completed accurately and on time.
• Maintain appropriate records and reports.
• Follow company policies and procedures.
• Ensure branch standards and operational requirements are consistently met.

• Engage actively with suppliers.
• Liaise with relevant Head Office/company departments.
• Ensure branch requirements are communicated effectively.
• Resolve operational issues through the appropriate internal channels.

• Represent the branch appropriately within the local community.
• Participate in relevant community activities/initiatives.
• Build positive relationships between the branch and its local customer base.

• Safeguard stock, cash, equipment, fixtures and other company assets.
• Maintain appropriate controls to minimise loss.
• Address identified risks and discrepancies.
• Ensure employees understand and follow asset-protection procedures.

POSITION INFO:
Qualifications: Matric or equivalent qualification (N3 or NQF4) Valid Driver's Licence - own vehicle required Minimum 4 years in-store retail experience Minimum of 3 years in management experience Computer literate (MS Word \/Excel) Strong numeric competency Proven track record in shrinkage and expense control Staff Management - (8 to 12 staff members) Excellent verbal and written communication skills Passion for training and development of the store team Competencies: Commercial Acumen Retail Operations Management Customer Focus Coaching and Development People Leadership Performance Management Sales Leadership Stock and Shrinkage Financial cost awareness Accountability