Branch Administrator

Reports To: Regional Administrative Manager / Regional Manager

Job Purpose - the Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.


Key Responsibilities

Payroll Administration
• Process and verify employee hours, overtime, leave, and corrections.
• Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
• Ensure accurate completion and submission of time books and daily reports.
• Assist with NBC updates, including leave, sick leave, and bonus payouts.
• Manage payroll-related queries and discrepancies in collaboration with management.


Employee Administration
• Process all employee movements including new hires (OPS), terminations, and transfers.
• Maintain and update employee records, staff lists, and organograms.
• Assist with PSIRA documentation and ensure compliance with registration requirements.
• Process UIF documentation and submissions.
• Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.


Operational Support
• Support scheduling and staff planning across relevant branches.
• Prepare and submit weekly reports to management (e.g., fines, attendance).
• Capture and process manual orders where applicable.
• Share FAMS transfer details with controllers for appropriate action.
• Coordinate and communicate staff-related operational matters effectively.


Procurement and Asset Administration
• Manage stationery, cleaning, and consumable orders for designated branches.
• Assist with Capex requisitions and asset tracking.


Systems Utilized
• NBC
• HR Manage
• E-Services
• Nimbus / TT
• BPSI


Key Competencies
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and work under pressure.
• High level of confidentiality and professionalism.
• Proficiency in MS Office (Excel, Word, Outlook).


Qualifications and Experience
• Grade 12 (Matric) essential.
• Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
• Minimum of 2–3 years’ experience in an administrative role, preferably within a payroll or operational environment.
• Knowledge of payroll systems, HR processes, and related statutory requirements.


Key Performance Indicators (KPIs)
• Accuracy and timeliness of payroll submissions and reports.
• Compliance with PSIRA, NBC, and UIF requirements.
• Timely completion of approvals, reports, and documentation.
• Efficiency and professionalism in handling queries and requests.
• Up-to-date maintenance of employee records, organograms, and schedules.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.