Billing Analyst

Job Brief

· Execute and monitor Mobility billing processes in accordance with approved procedures and controls.

· Support end-to-end invoice generation and billing validation activities.

· Validate pricing, billing inputs and supporting revenue data prior to billing execution.

· Manage direct debit administration activities, including setup, maintenance, monitoring and reconciliation.

· Monitor direct debit collections and investigate rejected, reversed or failed transactions.

· Resolve direct debit exceptions and coordinate corrective actions with internal stakeholders and customers.

· Perform direct debit rejection postings and associated reconciliations.

· Investigate revenue and billing discrepancies and ensure timely resolution.

· Monitor billing interfaces and identify processing issues impacting revenue accuracy.

· Perform revenue reconciliations and validate billing outputs against source data.

· Support balance sheet account reconciliations relating to Mobility revenue and collections.

· Manage stakeholder queries relating to billing, direct debits and revenue transactions.

· Support dealer and customer account reviews where billing or collection discrepancies occur.

· Assist with dispute management activities relating to billing and revenue processes.

· Ensure adherence to internal controls, governance requirements and approval workflows.

· Contribute to KPI reporting and performance monitoring relating to billing accuracy and collection effectiveness.

· Support audit requests, controls testing and compliance reviews.

· Participate in process improvement initiatives to improve revenue accuracy and collection performance.

· Act as a Super User and SME for Mobility billing and direct debit processes.

· Support transition activities, KT initiatives and continuous improvement projects within the Revenue function.

Qualification and years of experience required

· Bachelor’s Degree in Finance, Accounting, Business Management or equivalent qualification.

· 1-3 years’ experience within Billing, Revenue Accounting, Accounts Receivable or Finance Operations.

· Experience managing recurring billing, direct debit collections or customer revenue processes.

· Experience working with reconciliations, billing controls and revenue reporting.

· Experience with SAP or major ERP systems.

· Experience in the Oil & Gas, Energy or Manufacturing Industries

· Multinational experience preferred

· Shared Services environment experience preferred

3. Core Competencies and Attributes

• Attention to detail

• Analytical, Innovative Thinking and Problem Solving

• Time Management, Planning and Organizing

• Accountability and Dependability

• Ethics and Integrity

• Communication and Teamwork

• Planning & Organising

• Strong interpersonal skills

• Ability to multi-task and prioritize effectively

• Strong ability to work with a cross functional team

• Superior stakeholder service