Benefits Administrator

The Benefits Administrator provides administrative support to the Benefits team by completing accurate and timeous inputs, checks, document management and filing services to ensure that Benefits activities are recorded, traceable and compliant. The role also provides ad hoc functional support as required. This role may operate across all areas of the Benefits team or within a single portfolio, including Pension, Medical Aid, Death and Disability claims, depending on business requirements.

About the role

The Benefits Administrator provides administrative support to the Benefits team by completing accurate and timeous inputs, checks, document management and filing services to ensure that Benefits activities are recorded, traceable and compliant. The role also provides ad hoc functional support as required. This role may operate across all areas of the Benefits team or within a single portfolio, including Pension, Medical Aid, Death and Disability claims, depending on business requirements.

What you'll do

•    Provide administrative support with employee benefit enrolments, changes and terminations in line with legislation and company requirements.
•    Maintain accurate employee records and update benefits information in relevant People systems and databases.
•    Co-ordinate the resolution of benefits-related queries, escalating concerns where required to maintain efficient workflow.
•    Capture, update, process and file relevant documentation for audit and reference purposes.
•    Use official templates and systems for correspondence, memos and related administrative activities.
•    Support communication and distribution of benefits-related information to employees.
•    Participate in benefits team meetings and contribute to process improvement initiatives.

What you bring

• Diploma in Administration or an equivalent qualification is advantageous.
• National Senior Certificate (Grade 12) is essential.
• Between 1 to 2 years of experience in an administrative role, preferably with exposure to employee benefits or a relevant functional area.
• Experience within the FMCG, retail sector, or a similar industry is preferred.
• Demonstrated ability to accurately complete routine benefits administration tasks within designated timelines.
• Proficient in maintaining and updating employee records and benefits information in people management systems and databases.
• Strong organisational skills with the ability to manage documentation, filing, and audit processes efficiently.
• Capable of responding to and escalating benefits-related queries to ensure smooth workflow.
• Understanding and application of governance standards, including adherence to the Code of Conduct, POPIA regulations, and internal control measures.
• Good communication skills to support benefits information dissemination and teamwork collaboration.