BDO Wave - Security Operations Manager (Senior Soc Analyst) Cape Town (Cape Town CBD)

Description

• As part of the Managed Security Services team at BDO, we are looking for an individual with at least five years’ experience in managing an operational security services team to join the dynamic managed services and technical advisory team as an experience Security Operations Manager in a client operations and delivery management role.
• We are looking to recruit an individual with a strong understanding of service management and client delivery to ensure exceptional and consistent delivery of our managed security services. The role will focus on ensuring we meet client delivery expectations and drive the continuous improvement of our service operations across all service lines and clients. The role will also involve supporting the Managed Security Service team as they look to develop the managed service offering and grow the business.
• The opportunities to develop are significant and appropriate support will be provided, including training.

Requirements
Roles & Responsibilities

• Continuously assess, measure, and monitor our managed services against our contracted client service expectations.
• Drive the continuous improvement of our service offerings, reporting, and processes.
• Define and drive the adoption of a standard service delivery framework.
• Monitor and measure the performance of our managed services though client engagement and feedback.
• Ensure client requests are actioned and tracked in a timely and formal manner.
• Track the delivery of Managed Security Service offerings during client and service onboarding.
• Assist and up skill more junior staff on client engagements
• Keep Managers, Leadership team and colleagues up to date with status, findings, and the implications from the work
• Ensure excellent client service
• Continue to develop relevant skills and capabilities
• Build relationships internally, with promotion of the Cyber/IT Security services important to creating growth
• Support the Cyber Security Managers and Partner in the development of new propositions, delivery of the marketing plan and business development strategy

Education & Skills

• Three to five years of experience in an IT Service Delivery and Operations role
• Experience in creating and monitoring service level metrics
• Experience in creating service operations reporting and dashboards
• Experience in reviewing service operation processes and procedures to improve efficiencies and identify risks.
• A good understanding of network infrastructure such as VPNs, firewalls, switches, routers, LANs, Intrusion Detection, vulnerability scanning etc.
• A good understanding of cyber security concepts and systems/solutions such as IDM, DLP, SIEM SOC, SSO etc.
• A good understanding of Vulnerability and Risk Assessment approaches and methodologies
• A good understanding of cloud services.
• Good understanding of the Cyber Security Strategy and good practice frameworks (for example, the Cyber Security Essentials NIST CSF, CIS top 20)
• Flexibility to travel on a regular basis locally with potential for wider travel including international assignments.
• Excellent team player but also confident working on own initiative.
• Strong communication skills (both written and oral) and first-rate interpersonal skills at all levels.  Able to explain technological concepts and risks to non-technological audiences.

Preferred requirements:

• Experience using and improving service descriptions within a service desk platform
• Tertiary education in IT/System Analyst
• IT Governance and Risk qualification (e.g., ISO 27001 Lead Implementer / Auditor, CISM/CISA, ITIL, COBIT)