Automotive Warranty Clerk – Durban, KZN

Job Overview

• An established motor vehicle dealership in Durban is seeking an organised and detail-oriented Warranty Clerk to support warranty administration, maintain accurate documentation and assist with the processing and follow-up of warranty claims in the Service Department.

Key Responsibilities

• Assist with preparing, processing and submitting warranty claims.
• Maintain accurate warranty records and supporting documentation.
• Verify warranty-related information and ensure completeness of documentation.
• Liaise with the Service Department, technicians and Parts Department.
• Follow up on outstanding warranty documentation and claims.
• Perform accurate data capturing, filing and record maintenance.
• Assist the Service Manager with warranty administration.
• Learn and comply with manufacturer warranty procedures and dealership requirements.

Minimum Requirements

• Previous warranty experience is advantageous but not essential. Candidates with strong administrative backgrounds, relevant motor industry exposure and a basic understanding of mechanical components are encouraged to apply.
• Strong administrative experience and excellent organisational abilities.
• High level of accuracy and attention to detail.
• Basic understanding of motor vehicle mechanical components.
• Knowledge of internal combustion engines and drivetrain systems.
• Previous experience within a dealership Parts or Service Department advantageous.
• Warranty administration experience beneficial but not essential.
• Good computer literacy and communication skills.
• Ability to manage documentation and follow administrative procedures.
• Reliable, professional and willing to learn.