Automotive Claims Technician (Internship Programme)

PURPOSE and DESCRIPTION:

MMS, a subsidiary of Motus Holdings, is a leading provider of value-added products and solutions to the South African automotive industry. The Automotive Claims Technician Internship Programme is designed to provide qualified automotive professionals with exposure to the insurance and financial services environment while leveraging their technical automotive expertise.

The Automotive Claims Technician is responsible for applying technical vehicle knowledge within a claims and authorisations environment. The role supports the assessment, validation and processing of vehicle-related claims, ensuring accurate technical evaluations, cost control, compliance with company procedures and exceptional customer service. The incumbent will work closely with customers, suppliers, dealerships, repairers and internal stakeholders to facilitate effective claims resolution and sound claims decisions.

The Automotive Claims Technician reports to the Claims Team Leader / Claims Manager and forms part of the broader Claims Operations team.

DUTIES/ KEY RESPONSIBILITIES:

Claims Assessment and Validation

• Assess vehicle damages, mechanical failures and repair requirements
• Interpret diagnostic reports and technical findings
• Evaluate repair validity and warranty considerations
• Support technical claim reviews and assessment decisions
• Validate repair quotations and recommendations
• Ensure claims are assessed accurately and fairly

Costing and Authorisations

• Assess vehicle parts requirements and pricing
• Review labour and repair costing for reasonability and accuracy
• Compare repair versus replacement alternatives
• Apply authorisation guidelines and approval protocols
• Assist in minimising claims leakage through effective cost management

Claims Operations and Administration

• Register and process claims accurately and efficiently
• Maintain complete and accurate claims records and documentation
• Update claims systems and internal databases
• Adhere to turnaround times and service level agreements
• Escalate exceptions and complex cases appropriately
• Ensure compliance with operational procedures and governance requirements
  

Customer and Supplier Engagement

• Deliver professional service to customers, dealerships, repairers and suppliers
• Assist with customer queries and claim-related concerns
• Support complaint resolution processes
• Build and maintain positive stakeholder relationships
• Ensure professional communication and service excellence at all times

Technical and Workshop Exposure

• Apply automotive technical expertise when assessing claims
• Participate in workshop and practical learning activities
• Review repair methodologies and workmanship standards
• Develop an understanding of OEM standards and warranty requirements
• Maintain awareness of emerging vehicle technologies, including Electric Vehicles (EVs) and Hybrid technologies

Business and Operational Support

• Contribute to claims quality and productivity objectives
• Assist with claims trend analysis and reporting
• Support supplier performance evaluations
• Participate in operational improvement initiatives
• Identify opportunities to improve efficiency and customer experience

EXPERIENCE, KNOWLEDGE, SKILLS, and ATTRIBUTES REQUIRED:

Technical Knowledge

•  Sound understanding of vehicle systems, components and repair methodologies
• Knowledge of automotive diagnostics and fault-finding principles
• Understanding of vehicle parts identification and labour costing
• Knowledge of workshop operations and repair processes
• Awareness of warranty and maintenance plan environments.

Claims and Operational Knowledge

• Understanding of insurance and claims administration principles
• Knowledge of claims lifecycles and authorisation processes
• Understanding of risk management and fraud awareness principles
• Computer literacy and ability to work on multiple systems.

Skills and Attributes

• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Customer-focused mindset
• Ability to work under pressure and manage multiple priorities
• Demonstrates accountability, professionalism and integrity
• Team player with strong interpersonal skills
• Adaptable and willing to learn
• Strong organisational and time-management skills
• Ability to build positive relationships with stakeholders

EDUCATION: