Assistant Front Office Manager

SUMMARY:
We are looking for a professional, energetic and guest-focused Assistant Front Office Manager to support the smooth and efficient operation of this busy Front Office department within a large 4* hotel.

POSITION INFO:
Key Responsibilities: Assist the Front Office Manager with the daily management of the department. Lead, support and motivate the Front Office team to deliver exceptional guest service. Ensure efficient check-in and check-out procedures and accurate guest account management. Handle guest queries, requests and complaints professionally and promptly. Monitor room allocations, reservations and Front Office operations. Ensure compliance with hotel standards, policies and procedures. Assist with staff training, scheduling and performance management. Maintain high standards of guest satisfaction and service delivery. Minimum Requirements: Matric \/ Grade 12 . Diploma or Degree in Hospitality Management or a related field. Previous experience in a Front Office supervisory or management role , preferably within a 4-Star or large hotel environment. Working experience on Opera PMS is essential. Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. Professional appearance and a genuine passion for hospitality. Ability to work shifts, weekends and public holidays.