Assistant Call Center Manager

SUMMARY:
Are you a sales-driven leader who knows how to turn leads into revenue?
We are looking for an experienced Assistant Sales Call Centre Manager to help lead multiple inbound and outbound sales teams, drive conversions and maximise sales performance.

POSITION INFO:
Qualifications: Matric Certificate (essential) Skills: 5+ years' sales call centre experience, with at least 3 years in management. Proven experience managing multiple sales teams and achieving targets. Strong CRM expertise and an understanding of social media lead generation. Experience with lead allocation, sales conversion and performance management. A proven ability to recruit, develop and motivate high-performing teams. Experience in consumer products, direct sales or lay-by sales will be advantageous Job description: Oversee daily call centre operations and multiple sales teams. Drive sales targets, revenue growth and conversion rates. Manage CRM systems, social media leads and lead allocation. Monitor campaign performance, agent productivity and sales results. Recruit, train, coach and develop sales agents and team leaders. Implement sales incentives and performance improvement strategies. Report on sales performance and operational results Please visit our website