Applications Support (GIS) - DFA

Join the Maziv family as ourApplications Support (GIS) and help shape the future of connectivity across South Africa. At Maziv, we believe in the power of human connection. We connect to positively impact lives, drive progress and shape a better future for all through cutting-edge technology.

Our success is built on a dynamic, forward-thinking culture where we prioritise ourpeople and our customers.

About Maziv

The MAZIV Group is a leading force in South Africa’s digital infrastructure evolution, established through the strategic consolidation of multiple high-impact broadband entities—including Dark Fibre Africa (DFA), Vumatel, Herotel, Rise Telecoms, SADV, VumaCam, and BritelinkMCT. Together, these businesses operate under a unified, wholesale open-access platform that is transforming the accessibility, affordability, and scalability of broadband across urban, township, and rural South Africa.

Join the family – be a Maverick!

The Applications Support (GIS) is responsible for the application and software value chain, in order to provide product solutions for specific business needs. This role requires the management of the entire process of building applications, from the design and creation process, to testing, rolling out the application and 3rd line support for applications used within the organization.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Operational Agility 

• Collaborate with team to design a product solution in line with specifications, implementing the software and taking it live
• Make recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and best practice methodologies
• Provide specialist advice, guidance and support regarding technical infrastructure, systems, networks, specific development toolsets, etc.
• Work with other specialists and teams to collaborate on solutions within their area of expertise ensure alignment with the strategic objectives. 
• Ensure IT requirements are met and service quality is maintained when introducing new services, also considering the cost effectiveness of proposed solution(s)
• Collaborate on the development of and/or review of standards, documentation and methods of working in the relevant area of expertise
• Provide 3rd line support services for users, by solving escalated incidents and problems
• Monitor, preventatively identify, report and resolve incidents and problems that could hinder system performance
• Provide accurate reporting.

Customer and Business Centricity (GIS)

• Monitor and manage the performance of GIS related software and resolve incidents and problems within agreed SLA’s/ OLA’s
• Manage the deliverables of 3rd Party GIS vendors, ensuring they meet agreed performance standards and contribute to value-adding partnerships that produce collaborative work products
• Manage services available in GIS by sourcing for the best fit-for-purpose GIS software ensuring an application fit to the Company infrastructure, also performing audits and keeping record of GIS software licences
• Ensure users have correct access levels and enforce the necessary Maziv security policies

Capability Differentiation

• Drive innovative solutions to reduce costs within the department and the broader organisation where possible; e.g. automation
• Conduct research on emerging products, services, protocols, and standards to better the efficiency of your work
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Expand IT Technical capabilities by obtaining certifications match to changing information and technology needs of the organisation

GIS Data and Platform Management

• Administer, support and maintain the organisation's GIS platforms (e.g. Esri ArcGIS Pro/Enterprise/Online, QGIS) and related physical network inventory tools used for fibre network records
• Maintain spatial databases and geodatabases (e.g. PostGIS, Oracle Spatial, SQL Server spatial), including versioning, access control and performance
• Manage spatial data quality and interoperability across formats and standards (OGC WMS/WFS, GeoJSON, shapefile, KMZ, DWG/DXF), applying South African coordinate systems (Hartebeesthoek94 / Lo)
• Develop automation and ETL for spatial data using Python (ArcPy/GeoPandas), FME and SQL, and publish and maintain web map services (ArcGIS REST, GeoServer)
• Support integration of GIS with OSS/ERP and planning systems, and apply POPIA requirements to location-linked data

Miscellaneous

• Perform any other work-related duties and responsibilities that may be assigned from time to time by management

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

•  Bachelor’s Degree in Information Technology or related field

Certifications:

• ITIL Certification – compulsory (Practitioner level or above preferred)
• At least 2 certifications in your area of specialisation and/or general IT Applications (application specialists are expected to be experts in several computer programs and data interfaces)
• Esri technical certification and/or SAGC registration as a GISc Technologist (candidate or professional) preferred.

 Experience:

• Minimum 5 – 7 years’ experience in IT Infrastructure and/ or IT Support
• Demonstrated knowledge of Information Technology systems and infrastructure
• Demonstrated knowledge of IT Core Processes 
• Demonstrated experience supporting GIS applications and spatial data, preferably in a telecommunications or utilities environment
• Willingness and ability to learn other areas of specialisation within the IT Applications