Application Support Developer

SUMMARY:
Application Support Developer

POSITION INFO:
We are seeking a hands-on, solutions-driven Application Support Developer to join our Software Development team. This role offers the opportunity to support and maintain Fedgroup's in-house applications across Retirement and Group Benefits, Life Insurance, Unit Trusts, Impact Farming, Utilities Management and our client app. You'll take ownership of the application support ticket queue, investigate and resolve application issues, and implement code fixes and enhancements, working closely with business users and the wider development team. What to Expect: Manage the application support ticket queue, ensuring incidents and requests are logged, prioritised, tracked and resolved Allocate tickets across the development team based on priority, expertise and capacity, in consultation with the Senior Software Developer Provide first- and second-tier application support to business users, escalating complex issues where necessary Monitor ticket turnaround times against agreed service levels and report on volumes, trends and recurring issues Investigate, troubleshoot, debug and resolve application defects across Windows Forms, Web and Mobile platforms Write, maintain and optimise SQL queries, scripts and data fixes, following change control processes Develop minor enhancements and maintain existing applications Assist with application releases and deployments, including post-release testing and checks Identify recurring issues, investigate root causes and recommend permanent solutions Engage with business users to provide updates and communicate workarounds and resolutions Maintain technical documentation, knowledge base articles and support procedures Work closely with the Project Manager to coordinate support activities alongside ongoing development projects What You'll Bring: Qualifications and Expereince Qualification in Computer Science, Information Technology, Software Development or a related field (degree, diploma or equivalent) Microsoft or other relevant industry certifications (advantageous) Minimum of 3 years' software development experience, including at least 2 years in an application or production support environment Experience with C#, .NET and .NET Core Working knowledge of Microsoft SQL Server, including querying, troubleshooting and data fixes Experience with JavaScript Experience with at least one of ASP.NET MVC, React or React Native Experience with Windows Forms applications Experience managing support requests through a ticketing system such as Jira or Azure DevOps Exposure to build and deployment tools such as Azure DevOps, TeamCity or Octopus (advantageous) Financial services industry experience (advantageous) Competencies Strong analytical and problem-solving skills Excellent organisational skills, with the ability to manage and prioritise multiple requests Clear communication with both technical and non-technical stakeholders Customer-focused, with a commitment to resolving issues efficiently Ability to coordinate activities across a team and follow through on outstanding matters High attention to detail when troubleshooting and documenting issues Calm and effective under pressure