Air and Ticketing Consultant (SA)

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience of the group air market
• Previous experience in an IATA ticketing environment
• Travel Industry experience
• Ability to work to high levels of accuracy and attention to detail
• Highly organised with the ability to work to deadlines
• Computer Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Strong numeracy skills with good financial awareness skills
• Geographical awareness

Duties will include but not limited to:

• Issuing and distribution of all air ticket documentation within defined timeframes
• Ensuring the smooth running of all the preparation work running up to the ticketing function
• Issuing of tickets including any required post-ticketing administration and coordination
• Ensuring the accurate and timely processing of all re-issued tickets and airline refunds
• Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refundds
• Ensure all eligible refunds, including APD, are requested in a timely manner
• Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide.
• Making amendments to group bookings previously made with our suppliers
• Obtaining ad-hoc quotes from miscellaneous suppliers
• Interpreting and co-ordinating airline booking information via Amadeus (queue management)
• Advising internal departments and colleagues of airline schedule changes where appropriate
• Using knowledge and experience to estimate rates for low-cost airlines currently not on sale
• Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals
• Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
• Participation in the emergency procedure as required.  Full training given
• Provide support to other team members where appropriate within the wider business
• Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives