AI Enablement Coach (Microsoft 365 Copilot) – Contract – Hybrid – Johannesburg

ENVIRONMENT:

• A cognitive automation consultancy, specialising in intelligent document processing, conversational AI and agentic AI, is looking for an AI Enablement Coach who will be embedded within the Operations & Administration team to help management and staff use approved AI tools effectively in their day-to-day work.  This is a practical, hands-on enablement and coaching role. It is not an agent-development or build role.

DUTIES:

O&A Management:

• Identify and prioritise suitable AI opportunities.
• Use AI for analysis, reporting, decision support and communication.
• Track adoption, benefits, risks and dependencies.

O&A Staff Using Copilot Chat:

• Develop foundational prompting skills.
• Use Copilot Chat for research, drafting, summarisation, problem solving and prompt development.
• Understand data, privacy and responsible-use limitations.

O&A Staff Licensed for Microsoft 365 Copilot:

• Apply Copilot within Excel, Word, PowerPoint, Outlook and Teams.
• Work through practical O&A use cases using approved business information.
• Create reusable prompts, templates and working practices.

Users of Existing AI Solutions:

• Coach staff using existing AI-enabled solutions already in place.
• Help users understand each solution's capabilities, limitations and required human controls.
• Gather feedback, identify adoption barriers and improve effective use.
• Escalate technical defects or enhancement requests to the relevant solution owner.

• Provide one-to-one coaching, small-group sessions and practical AI bootcamps.
• Work through the identified AI opportunities and analyse current procedures to find new ones.
• Translate operational problems into safe, prompt-led working processes.
• Help staff develop, test and refine reusable prompts.
• Support document comparison, reporting, summarisation, data analysis, exception identification and meeting preparation.
• Reinforce verification, privacy, information security and human-review requirements.
• Produce reusable prompt templates, quick guides and worked examples.
• Track participation, adoption, completed use cases, time saved and lessons learned.
• Refer needs requiring integrations, production automation or new solutions to the relevant AI or IT teams.

Out of Scope:

• This role will not build Copilot Studio agents, bots or production applications, implement integrations, or make autonomous operational, regulatory or employee decisions.

REQUIREMENTS:

• Strong practical experience with Copilot Chat and Microsoft 365 Copilot.
• Experience enabling users of deployed AI solutions.
• Excellent coaching, facilitation and change-adoption skills.
• Ability to translate operational problems into practical AI-assisted processes.
• Working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Good understanding of responsible AI, privacy and information security.
• Financial services or regulated operations experience is advantageous.

ATTRIBUTES:

• A patient, practical coach who can make AI approachable for non-technical users.
• Confident presenting and facilitating with both management and staff.
• Structured and organised, with a focus on measurable adoption and outcomes.
• Strong judgement on risk, privacy and responsible use.