Agency Manager

Job Title              :Agency Manager

Location              :Clinix Health Group – Hyde Park

Reports to           :Chief Medical Officer

JOB SUMMARY

The Agency Manager is responsible for the strategic, operational, and financial management of the Clinix Health Group Agency function. The role plans, organises, executes, and monitors all clinical and non-clinical agency staffing activities across the Group, ensuring optimal utilisation of agency resources, cost efficiency, operational effectiveness, regulatory compliance, and service excellence. The incumbent drives workforce optimisation initiatives, recruitment strategies, stakeholder engagement, and continuous improvement programmes that support business performance and quality patient care.

Essential

• Bachelor's Degree or Diploma in Nursing, Human Resources, Business Management, Healthcare Management, or a related field.
• Relevant Management Qualification will be advantageous.
• Valid registration with the South African Nursing Council (SANC) where applicable for clinical agency management functions.

Experience

• Minimum 5 years' experience in healthcare staffing, workforce management, nursing operations, agency management, or a related environment.
• Previous management experience with responsibility for recruitment, workforce planning, and operational performance.
• Experience in budgeting, reporting, and stakeholder management.
• Demonstrated success in implementing workforce optimisation initiatives.

Knowledge and Skills

• Workforce planning and resource optimisation
• Recruitment and talent acquisition
• Healthcare staffing and nursing operations knowledge
• Financial and budget management
• Governance, compliance and risk management
• Strategic planning and execution
• Data analysis and reporting
• Client and stakeholder relationship management
• Negotiation and influencing skills
• Leadership and people management
• Communication and presentation skills
• Problem solving and decision making
• Computer literacy and advanced reporting skills

Key Competencies

• Strategic Thinking
• Leadership
• Planning and Organising
• Results Orientation
• Client Centricity
• Financial Acumen
• Problem Solving
• Relationship Building
• Commercial Awareness
• Change Management
• Achievement Orientation
• Resource Management

Key Performance Areas (KPIs)

• Agency cost reduction and optimisation
• Agency staff utilisation rates
• Time-to-fill vacancies and placement effectiveness
• Staff retention and competency compliance
• Budget management and cost control
• Customer satisfaction and stakeholder engagement
• Regulatory and audit compliance
• Reporting accuracy and timeliness
• Workforce productivity improvements
• Revenue growth and business development outcomes
• Regulatory and audit compliance
• Reporting accuracy and timeliness
• Workforce productivity improvements
• Revenue growth and business development outcomes

DELIVERABLES

Agency Operations and Workforce Optimisation

• Develop and implement the Agency operational strategy and annual business plan.
• Monitor and control agency staffing processes across all facilities.
• Optimise agency utilisation to improve workforce efficiency and reduce operational costs.
• Develop and maintain staffing frameworks, availability tracking systems, and resource allocation tools.
• Advises on staffing ratios, utilisation trends, and workforce requirements.
• Establish and manage standard operating procedures for agency services.
• Identify process improvement opportunities and implement efficiency initiatives.
• Advises on scheduling and placement of agency personnel across business units.
• Drive operational excellence and service delivery standards throughout the agency function.

Recruitment, Talent Management and Staff Development

• Lead the recruitment, onboarding, induction, and orientation of agency personnel.
• Ensure a consistent recruitment and selection process across all facilities.
• Develop workforce planning initiatives aligned to business needs.
• Monitor agency staff performance and establish performance management frameworks.
• Ensures CPD compliance at point of engagement of temp staff
• Partner with operational leaders to identify workforce gaps and succession requirements.

Business Development and Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Promote and market Clinix Agency Services within healthcare and related sectors.
• Identify new business opportunities and service offerings.
• Collaborate with hospital management teams to improve workforce utilisation and service delivery.
• Manage relationships with regulatory bodies, professional councils, and external partners.
• Ensure high levels of customer satisfaction and service excellence.

Financial Management

• Develop and manage the agency budget.
• Monitor expenditure, staffing costs, and utilisation trends.
• Identify and implement cost-saving initiatives.
• Prepare and analyse financial and operational reports.
• Track agency performance against financial and operational targets.
• Ensure appropriate forecasting, resource planning, and budget control processes are maintained.
• Manage agency profitability and sustainability.

Governance, Compliance and Risk Management

• Ensure compliance with applicable legislation, healthcare regulations, company policies, and agency procedures.
• Monitor and audit agency-related processes and controls.
• Review incidents, identify trends, and implement corrective actions.
• Ensure governance standards are maintained across agency operations.
• Manage risk within the agency function and contribute to organisational risk mitigation initiatives.
• Maintain accurate reporting and documentation practices.
• Drive quality assurance and continuous improvement initiatives.

Reporting and Performance Management

• Establish performance metrics and agency dashboards.
• Analyse workforce, utilisation, and operational data.
• Produce management reports and business intelligence insights.
• Monitor agency KPIs and implement performance improvement plans.
• Provide recommendations to senior management based on data analysis and workforce trends.