After-Sales Technical & Administration Support – Pietermaritzburg

SUMMARY:
After-Sales Technical & Administration Support – Pietermaritzburg
Our client is seeking an experienced After-Sales Technical & Administration Support professional with strong technical knowledge of outdoor power products to join their team

POSITION INFO:
Responsibilities Provide technical support to dealers and end users, resolving product-related queries and complaints Assist with launching new products, transferring technical knowledge, and recommending spare parts Distribute technical documentation and support training initiatives Administer warranty claims, product returns, and unit assessments Maintain and update flat-rate repair time charts Ensure accurate reporting and effective after-sales support Requirements Matric or equivalent qualification Minimum of five years' technical experience in the outdoor power products industry Strong knowledge of forestry, garden equipment, and two- and four-stroke engines Competent in mechanical and electrical repairs, maintenance, and fault-finding Proficient in Microsoft Office and general IT systems Fluent in English and Afrikaans, both written and spoken Flexible work schedule and a willingness to travel as and when required Valid driver's licence Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.