Administrator

SUMMARY:
Manufacturing Administrator - Herold

Our client in the manufacturing sector is looking for a dynamic, and proactive administrator to join their team. This is a new manufacturing environment and requires a candidate who prides themselves in putting in systems, policies and procedures.

The successful candidate will assist with day-to-day office administration, basic financial recordkeeping, customer service, sales coordination and social media marketing. The role will also support production planning, stock control, order processing, and the promotion of the company's exciting products including Honeybush Tea and Protea's. 

Duties and Responsibilities include but not limited to:

• Handle daily office administration, filing, recordkeeping and correspondence
• Answering phones, responding to emails, and manage customer enquiries
• Maintain accurate customer, supplier, and business records.
• Prepare quotations, invoices, purchase orders, delivery notes and other business documents
• Assist with scheduling meetings, deliveries, collections, and production activities
• Maintain organised electronic and paper filing systems
• Assist management with reports and other administrative duties as required.
• Capture and maintain records of income, expenses, purchases and sales
• Prepare and issue customer invoices and statements
• Follow up on outstanding customer payments and maintain debtor records 
• Assist with tracking payments due
• Keep supporting documents organised for bookkeeper / Accountant
• Respond to sales enquiries from retailers, wholesalers, distributors, and individual customers
• Prepare quotations and process customer orders accurately
• Follow up on leads, quotations, and potential sales opportunities
• Maintain a databse of customers, prospective clients, and sales activities
• Assist with promoting a variety of products to health & wellness outlets, hospitality businesses, and other suitable markets
• Assist with preparing product catalogues, price lists, and sales presentation
• Monitor customer feedback and communicate opportunities for improvement to management
• Maintain the company's social media platforms, such as Facebook, Instagram and other relevant channels
• Create and schedule engaging posts featuring products, company activities, and product benefits using approved information
• Assist with recording raw produced, processed product, packaging materials and finished product
• Work closely with production manager and assist with general administration in manufacturing, including:
  • record production quantities
  • batch details, 
  • Product dispatches 
  • monitor stock levels
  • quality control, and traceability records
  • ensure customer orders are fulfilled 
  • Manage Export documentation

POSITION INFO:
Qualifications : Matric essential 5 years' experience in administration, Understanding of manufacturing (essential) Basic financial / bookkeeping skills Valid driver's licence Intermediate experience with MS Office Suite & pastel Fluent in English and Afrikaans Competencies : Excellent written and verbal communication skills Basic understanding of bookkeeping, invoicing and financial record keeping Basic knowledge of social media platforms and online marketing Good organisational skills and attention to detail Ability to work independently and manage multiple tasks Preferred Qualifications and Experience: Certificate or qualification in administration, bookkeeping, marketing or business management Experience in a small business, agricultural business, food processing, manufacturing or related industry Experience with accounting or invoicing Knowledge of stock control, packaging, production records or inventory management