ADMINISTRATOR

SUMMARY:
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POSITION INFO:
Provide general administrative and clerical support to ensure the smooth day-to-day operation of the business. Manage incoming telephone calls, emails and customer enquiries, directing queries to the relevant departments. Process customer orders, quotations, invoices and delivery documentation accurately. Capture and maintain customer information, supplier details and sales records on internal systems. Assist with coordinating gas deliveries, scheduling orders and communicating delivery requirements to drivers and relevant personnel. Liaise with customers regarding orders, delivery arrangements, pricing and general product enquiries. Assist with stock administration, monitoring inventory levels and recording incoming and outgoing stock. Maintain accurate filing systems, purchase orders, delivery notes and other business documentation. Assist with accounts administration, including processing invoices, following up on outstanding payments and reconciling customer accounts where required. Prepare quotations, sales reports and administrative documentation for management. Coordinate communication between sales, warehouse, drivers, suppliers and management to ensure efficient service delivery. Assist with general office management, stationery requirements and maintaining an organised reception area. Ensure customer and business records are handled accurately and confidentially. Provide administrative support to the sales and operations teams and assist with ad hoc duties as required.