Administrator: Service Advisor (Non-Technical) - Mercedes Benz CJD Bedfordview

Job Title: Administrator - Service Advisor (Non-Technical)

Dealership: Motus Mercedes Benz - CJD Bedfordview

Position Overview:
We are seeking a highly organized and customer-focused individual to join our team as an Administrator - Service Advisor. In this role, you will be responsible for providing exceptional customer service to clients, scheduling service appointments, and maintaining accurate records. The ideal candidate will have strong communication and interpersonal skills, as well as experience in a customer service or administrative role.

Responsibilities:
- Interact with clients in person, over the phone, and via email to schedule service appointments
- Provide status updates to clients on their service appointments and answer any questions or concerns they    may have
- Maintain accurate records of all service appointments, including client information, vehicle details, and          service provided
- Coordinate with the service department to ensure that all appointments are scheduled efficiently and            completed in a timely manner
- Process payments and handle billing inquiries with customers
- Assist with resolving any customer complaints or issues in a professional and timely manner
- Collaborate with the service team to ensure the overall success of the department