Administrator

Key Purpose

• The position is responsible for the day-to-day administration within Retirement Funds primarily and Group life billing. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement to processes, able to adapt to change easily, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within the agreed service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Update monthly reports for submission to direct line managers to review.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations and ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.

Personal Attributes

The successful candidate must demonstrate the following competencies: 

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and update reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is an essential component of this role.
• Attention to detail
• Very organised
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.
• Exposure to Compass

Education and Experience

• Matric - essential
• Group Risk Employee Benefits , Retirement Funds (Umbrella) experience
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments