Administrative Support – Molecule Recovery & Scheduling

Provide short-term, hands-on administrative capacity for manual molecule recovery work and day-to-day scheduling support. The role is intended for an entry-level resource who can follow a defined process, work through transaction lists accurately, follow up actions and escalate exceptions.

Role objective

The resource will provide additional capacity to the SDSA team for a limited period, with a practical focus on completing high-volume manual work. The person is not expected to operate as a subject-matter expert. The role will work from defined instructions, trackers and escalation routes provided by the business.

2. Core scope2.1 Manual molecule recovery support

• Work through assigned molecule recovery lists or transaction queues using the agreed step-by-step process.
• Check the status of each assigned transaction in the relevant system or tracker.
• Complete the required manual administrative actions where these are within the resource’s training and access.
• Follow up outstanding actions with the identified contact or team using standard communication methods or instructions.
• Update the recovery tracker with the latest status, action taken, next step and comments.
• Revisit open items until they are completed, closed or require escalation.
• Escalate transactions that cannot be progressed, are unclear or fall outside the documented process.
• Maintain basic accuracy and completeness so that worked items do not need to be repeatedly rechecked.2.2 Scheduling support
• Support the scheduling team with routine administrative tasks during the live scheduling process.
• Complete system or administrative steps that have been clearly assigned and trained.
• Check for missing information or incomplete actions and follow up with the relevant contact.
• Update agreed trackers or system fields so that the scheduling team has a current view of the activity.
• Highlight urgent or unresolved items to the appropriate team member while the event can still be supported.
• Assist with basic post-event checks or administration when requested, using the defined process.3. What good performance looks like
• Works consistently through the assigned daily transaction list.
• Follows instructions and defined process steps without skipping required checks.
• Keeps trackers and transaction notes current and understandable.
• Follows up open actions rather than waiting for others to remind them.
• Raises questions or exceptions early when unsure rather than making unsupported decisions.
• Maintains attention to detail when working with repetitive, high-volume manual tasks.
• Is dependable, responsive and available during the agreed working hours.4. Minimum candidate profile

  This requirement is intentionally suitable for an entry-level administrator or junior resource. Previous specialist scheduling or molecule recovery experience is not required if the candidate can demonstrate the basic behaviours below.

  Priority Requirement Essential Basic computer literacy and confidence working with email, spreadsheets/trackers and business systems after training. Essential Good attention to detail and ability to work accurately with transaction numbers, statuses and repetitive data. Essential Ability to follow written instructions, checklists and defined process steps. Essential Good follow-through: able to track an open action, follow it up and update the status until closure or escalation. Essential Clear written and verbal communication for routine follow-ups and escalation. Essential Reliable attendance and availability to start at short notice and work the required business hours. Useful, not required Previous administration, data capture, logistics, order processing or customer-service experience. Advantageous and preferred, but not deal breaker Exposure to SAP or another enterprise system. Training can be provided for the specific steps required. 5. Business support provided
• A defined worklist or queue identifying the transactions to be worked.
• Basic process instructions/checklists for the activities the resource is expected to perform.
• Required system access, subject to normal business approvals.
• Initial task training and examples of correctly completed transactions.
• Named escalation contacts for transactions that fall outside the standard process.
• Day-to-day prioritisation from the OTD team.

6. Scope boundariesThe resource is not expected to independently analyse complex recovery causes, redesign processes, own recovery strategy, make commercial decisions or resolve specialist system/process issues. Complex exceptions remain with the appropriate OTD team member or subject-matter expert. The resource’s