Administrative Assistant Fintech Department

Purpose of the Job:

• To provide the Fintech Department with administrative support to enable the Department to perform its duties effectively.

Key Performance Areas:

• Ensuring that office support and management services are provided to the Head and staff of FinTech.
• Liaise with secretaries and senior staff of financial institutions, industry representative bodies, government, regulatory authorities, community organisations, service providers, project partners and staff of the FSCA.
• Maintenance of the FinTech intranet page.
• Ensuring an accessible central filing system is maintained in accordance with the filing key of the Fintech.
• Keeps records of all Fintech companies and updates the spreadsheet with the current status.
• Ensures that meetings are scheduled in stakeholders’ calendars and venue booked.
• Responds to requests in professional manner and ensures information requested by the public is dispatched.
• Attend to all queries related to projects.Provide day to day administrative support to the IFWG Innovation Hub’s  Regulatory Sandbox, Regulatory Guidance Unit and Innovation Accelerator.
• Ensures that the media releases are published by the Communications’ Team.
• Prepare information packages for clients/consumers.
• Prepare documents for meetings.
• Respond to requests for information about the FinTech department.
• Respond to all business queries.
• Responsible for the logging of calls for services needed from Supply Chain Unit (SCU) and ICT.
• Work closely with new FinTech startup companies to understand and prioritize business goals and information needs.
• Liaise with various external stakeholders to ensure that a relevant solution is identified to conform to the business needs of the FSCA.
• Responds and attend to escalations and queries raised.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: Good interpersonal skills, office administration and communications (both verbal and written) skills; ability to organise and liaise well with people at all levels; excellent computer and IT skills; ability to function under pressure and monitor projects as assigned. An ability to maintain confidentiality is key.

Requirements

• National diploma in Administration or Information Management. Computer literacy. A minimum of 1 years’ experience office management or project management. Competencies and attributes: communication and project management skills. The abilities to undertake work with initiative and efficiency and to handle more than one task at a time are essential.

Closing Date: 07 October 2026.