Admin Underwritings & Claims - GWK Prosperity, Jan Kempdorp

Introduction to the VKB Group

The VKB Group is an agricultural company providing support to farmers and producing straight-from-the-farm foods for consumers. Apart from its various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK.

Our roots are firmly planted in agriculture, with farming at our core, continuously growing and evolving throughout the years. Starting with providing everything needed on the farm to produce food, we now operate across the entire food supply chain, including processing, logistics, storage, handling and national and international market channels.

Why this role matters? 

Join the VKB Brokers / GWK Prosperity team and play an important role in supporting clients with their short-term insurance needs. This position offers the opportunity to work across personal, commercial, and agricultural insurance, ensuring efficient underwriting and claims administration while helping clients protect what matters most. Your contribution will support exceptional customer service, regulatory compliance, and the smooth operation of the insurance business.

Why join VKB?

At VKB, we are committed to delivering trusted financial and agricultural solutions to our clients and communities. We offer a professional environment where growth, collaboration, and continuous learning are encouraged. As part of our team, you will gain valuable industry experience while contributing to a customer-focused business that values integrity, excellence, and innovation.

What success looks like?

Success in this role means accurately managing underwriting and claims administration, processing instructions and renewals on time, maintaining strong relationships with clients and stakeholders, and ensuring all activities comply with industry regulations and company standards. The successful candidate consistently provides excellent customer service while contributing to the efficiency and effectiveness of the insurance administration function.

Who are we looking for? 

We are looking for a detail-oriented and organised individual with a passion for administration and customer service. The ideal candidate is professional, accurate, and able to work independently while maintaining strong relationships with clients, brokers, insurers, and colleagues. They are committed to continuous learning, regulatory compliance, and delivering exceptional service.

Qualifications

• Grade 12 / NQF 4
• Short-Term Insurance NQF Level 4 or higher 
• NQF Level 5 in Short-Term Insurance will be advantageous
• RE5 Regulatory Examination will be advantageous

Essential Experience

• Previous experience in the insurance industry will be advantageous
• Experience with underwriting and claims administration
• Good numerical and administrative skills
• Experience working with insurance systems and processes

Competencies

• Customer Focus
• Attention to Detail
• Accountability
• Planning and Organising
• Problem Solving
• Communication Skills
• Relationship Building
• Time Management
• Regulatory Compliance
• Continuous Learning

Skills Required

• Underwriting administration
• Claims administration
• Insurance policy management
• Data capturing and record keeping
• Numerical accuracy
• Customer service and query resolution
• Verbal and written communication
• Stakeholder relationship management
• Microsoft Office proficiency
• Ability to work under pressure

 Key Responsibilities

• Process underwriting instructions accurately and within required timelines.
• Review and monitor relevant information received for policy amendments and instructions.
• Ensure all policy renewals are completed correctly and on time.
• Maintain effective relationships with brokers, insurers, colleagues, and management.
• Manage administrative functions on the CIMS system.
• Resolve customer queries and complaints within the FAIS legislative framework.
• Complete all required product-specific training and maintain professional development requirements.
• Ensure CPD requirements are achieved annually.
• Maintain accurate records and support the overall efficiency of the underwriting and claims function.
• Perform additional administrative duties as required.

A Note on Honesty and Integrity

As part of the application process, you will be required to complete a screening questionnaire. We strongly encourage all candidates to answer every question honestly and accurately.

At VKB Group, our culture is rooted in the values of being Humble, Hungry, Smart, Bold, and Playing as One Team. We believe in building authentic relationships and making sound decisions based on trust and integrity. Misrepresenting qualifications, experience, competencies, criminal history, or any other information may result in your application being withdrawn or your employment being terminated should discrepancies be identified during verification processes.

We respect your time and ask that you respect ours by providing truthful information throughout the recruitment process. This helps ensure that we focus on candidates who are genuinely aligned with the requirements of the role and the values of our organisation.