Accounts Receivable Analyst (Debt Collector)

We are looking for a proactive and detail-oriented Debt Recovery Consultant to join our finance team. The successful candidate will be responsible for managing customer accounts, following up on overdue payments, resolving collection queries and supporting cash collection targets.

Job Brief

• Manage a portfolio of customer accounts and proactively follow up on overdue balances.
• Conduct debt collection activities via telephone, email and other approved communication channels.
• Monitor ageing reports and identify overdue items requiring collection action.
• Issue customer statements, reminders and dunning communications in accordance with approved procedures.
• Engage with customers regarding outstanding balances and obtain payment commitments.
• Track payment promises and follow up where commitments are not met.
• Investigate payment delays and work with customers to resolve collection barriers.
• Support resolution of customer account and payment-related queries.
• Maintain accurate records of collection activities and customer communications.
• Escalate high-risk, long outstanding or disputed accounts to the Senior Debt Recovery Consultant.
• Assist with dispute resolution activities by gathering supporting documentation and coordinating with internal stakeholders.
• Monitor customer payment behaviour and highlight adverse trends to management.
• Support cash collection targets and KPI performance objectives.
• Assist with cash forecasting by providing updates regarding expected collections.
• Support month-end activities relating to collections and outstanding balances.
• Participate in process improvement initiatives aimed at improving collection effectiveness.
• Ensure compliance with departmental procedures, internal controls and governance requirements.
• Support transition, KT and project activities as required.

Qualification and years of experience required

• Diploma, Degree or equivalent qualification in Accounting, Finance, Credit Management or Business Administration.
• 1–3 years' experience within Accounts Receivable, Credit Control, Debt Collections or Finance Operations.
• Experience managing customer accounts and collections activities.
• Experience working with ageing reports and overdue debt management.
• Experience with SAP or major ERP systems.
• Experience in the Oil & Gas, Energy or Manufacturing Industries
• Multinational experience preferred
• Shared Services environment experience preferred

Core Competencies and Attributes

• Attention to detail
• Analytical, Innovative Thinking and Problem Solving
• Time Management, Planning and Organizing
• Accountability and Dependability
• Ethics and Integrity
• Communication and Teamwork
• Planning & Organising
• Strong interpersonal skills
• Ability to multi-task and prioritize effectively
• Strong ability to work with a cross functional team
• Superior stakeholder service