Account Manager, Ecommerce

• This is a full-service ecommerce growth agency based in Rosebank that partners with South African online brands to drive real sales results. The team builds and runs Shopify stores, paid media campaigns, creative, email and automation for a portfolio of mid-market brands, giving every client a dedicated squad of specialists working behind the scenes.
• Two Account Managers are coming on board, and this is one of those seats. If you thrive on owning client relationships, keeping complex projects on track and making sure everything lands on time, this role was built for you.

What's in it for you

• A portfolio of brands that is entirely yours to manage, backed by a full team of creative, paid media, email and tech specialists
• Hands-on exposure to Shopify, paid media, email and automation across multiple live brands at once
• The chance to plan and execute Black Friday and festive campaigns for real retail brands
• Direct access to directors on commercial matters and growth conversations
• A peer starting at the same time and the same level, so you hit the ground running together

Minimum Requirements

• 3 or more years in agency account management, client services or delivery management
• Currently serving as the day-to-day contact for more than one client simultaneously
• Proven experience writing clear briefs for creative, media, email or tech teams
• Daily working knowledge of Asana or a comparable project management tool
• Strong written and verbal communication skills, including the ability to deliver difficult news calmly and clearly to senior clients
• Ecommerce exposure, ideally with Shopify, is advantageous
• A working knowledge of paid social, organic social and email marketing is advantageous
• Experience running Black Friday or other peak trading periods is advantageous
• Familiarity with HubSpot or another CRM is advantageous
• Exposure to Google Ads or Meta Ads Manager reporting is advantageous

Key Responsibilities

• Serve as the first point of contact for every client in your portfolio, handling questions, approvals, feedback and issues as they arise
• Run regular status meetings and deliver weekly written updates to each client
• Develop a thorough understanding of each client's trading calendar, stock position, margins and priorities
• Manage scope questions and change requests, looping in directors when commercial decisions are needed
• Identify growth and upsell opportunities and escalate them to the relevant director
• Flag problems early and communicate honestly, including when the news is not good
• Convert client needs into clear, actionable briefs for the Creative, Paid Media, Email and Tech teams
• Set weekly priorities and sequence work across a shared pool of specialists
• Own the delivery plan, ensuring every task has a named owner, a due date and a visible status
• Secure client sign-off on briefs and creative assets before work goes live
• Coordinate go-lives across site, ads, email and social so everything launches together
• Build each client's annual trading calendar, covering Black Friday, festive, back-to-school and promotional sale events
• Lead campaign planning from offer definition through to go-live alongside the specialist teams
• Review campaign performance with clients alongside the Paid and Email leads and translate results into clear next actions