Role includes but is not limited to
- Building strong, trusted client relationships, acting as a strategic partner rather than only a service provider
- Bringing a strong understanding of integrated communication across ATL and digital channels, and of integrated media strategies
- Staying well read on the industry and the client’s market, reacting quickly to news, trends, forecasts and key financial diary days to manage the portfolio proactively
- Partnering with and leading alongside the creative lead, sharing ownership of the work and the team’s direction• Managing multiple projects simultaneously, forward planning and prioritising workflow
- Producing top-quality proposals, presentations and reports, and presenting to clients
- Managing client and agency budgets, ensuring invoicing and financial administration follow best practice
- Identifying opportunities to grow the client’s business with the agency
- Managing and developing junior team members, including training and appraisals
- Ensuring status reports, contact reports, and quarterly and annual reviews are completed on time
- Delivering all projects on time and on budget
Requirements
Minimum experience and skills required
- Diploma or degree in Advertising or Marketing
- 5+ years’ experience in a similar Client Service role in an agency (essential)
- 3+ years’ people management experience (essential)
- Verifiable experience on major integrated campaigns, including TV, radio, print, POS and online
- Strong understanding of integrated communication and integrated media strategies, offline and online (essential)
- Financial services experience, particularly life assurance (advantageous)
- Strategic thinker who is operationally exceptionally strong, with very strong client relationship skills
- Excellent writing, presentation and administration skills
- Commercial acumen, with strong attention to detail and follow-through
- Ability to cope with pressure, meet tight deadlines and handle a wide range of tasks
- Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
- Driver’s licence and own reliable vehicle (essential)