ABSA Jobs in Pretoria – Client Service Consultant

  • Full Time
  • Pretoria, Gauteng, SA

Absa Group Limited

Job Description:

An exciting opportunity exists for a Client Service Consultant within the CIB Electronic Banking Services team. In this role you will be responding to client requests telephonically and electronically. You will be the point of contact for dealing with a range of requests for Wholesale Operations, maintaining and improving high level of client satisfaction. Responding to transaction queries, technical support, trend analysis and investigations.

Job Responsibilities:

  • Minimum 2 years General Banking experience
  • NQF Level 4: Grade 12
  • 2 Year experience in Customer Service Role

Job Requirements:

  • Act and respond as the first point of contact for transactional and administrative banking issues to external/internal client ie is the accessibility of the consultant to the client either telephonically, via fax or email
  • Adhere to all processes in Wholesale Operations and identify opportunities to improve Client Servicing processes
  • Co-ordinate resolution of Client queries requiring services provided from other areas of the Group where appropriate and monitor outcome eg to avoid Client run around, the Client Service Consultant will interact on behalf of the client with the supporting areas to obtain resolution to queries.

Job Details:

Company: Absa Group Limited

Job Category: Finance & Insurance

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

Apply Here