FNB Limited has an exciting opportunity for an eBanker to provide customers with appropriate self-service solutions to maximize sales through the identification of cross-selling opportunities. Please refer to the minimum requirements, duties, and responsibilities below for further information.
Requirements
- NQF 4 Qualification
- 1-2 years related experience. Preferred (Ideal) Qualification
- Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at
- NQF level
- FAIS – Yes
Responsibilities
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Demonstrates behaviour in support of the organizational values
Company
FNB Limited
Salary Range
Market Related
Apply Online
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