Daimler is looking for a Customer Experience Consultant to manage the Daimler Trucks & Buses Southern Africa CSI Programme across all brands. Please refer to the minimum requirements, duties, and responsibilities below for further information.
- Degree/National Diploma in Business Management or relevant equivalent
- 3-5 years’ experience in the specialised field
- Experience in research methodology, data management and systems analysis
Understanding of market research methodology and current CSI trends
Comprehensive understanding of the Daimler Trucks and Buses – Strategy and Objectives
- implement the DTBSA CSI Strategy and ensure alignment to the Daimler requirements on our Road to 2025. Initiate benchmark CSI initiatives to meet our goal to be CSI no.1.
- Translate business CSI requirements to preferred Supplier appropriately through the required documentation and relationships. Manage the Service Level Agreement (SLA).
- Engage with Dealers, Trainers, and Brands on both strategic customer focussed initiatives and operational issues.
R16 000 – R24 000 a month
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