Accenture Jobs & Vacancies


Accenture is looking for a Customer Services Associate Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests, and queries. Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

  • Matric
  • Relevant experience in a Customer Services contact center
  • Customer Interaction Handling
  • Problem Solving
  • Operational Excellence

Responsibilities

  • Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
  • Performs customer request/problem identification and follow defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
  • Develops and maintains knowledge of the customer and customer-specific business environment
  • Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
  • Shares information required for the team to be successful
  • Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings
  • Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
  • Seeks opportunities to improve knowledge, skills, and performance
  • May promote client products and services
  • May perform follow up on incidents with the customer to ensure customer satisfaction

Company

Accenture

Salary Range

R 12 000 – R 15 000

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